3.1 7-Day Unopened Inspection Window
If an un-deployed traditional remedy container, amber glass tincture, or sealed herbal package arrives with a verified manufacturing defect, displays transit damage, or deviates from your ordered technical variant, you may request a fresh exchange or credit replacement within 7 days of delivery. To qualify for a purity verification claim, the items must be completely unopened, unused, free of surface contamination, and stored inside their original pristine packaging with all factory tamper-evident safety seals entirely untampered.
3.2 Hygiene & Perishable Exclusions
To maintain absolute biological safety, phytosanitary security, and consumer cleanliness across our natural remedy network, any bottle or package that has been unsealed, opened, or had its primary safety vacuum barrier compromised cannot be returned, exchanged, or refunded under any circumstances. Furthermore, custom-milled raw herbal blends or bespoke volume orders for specialized wellness practices are strictly excluded from standard returns.
3.3 Quality Verification & Financial Resolution
Once your returned material is safely received back at our central technical distribution hub, it undergoes a rigorous diagnostic inspection and seal audit to confirm its original structural integrity. Approved claims are processed as immediate store wallet credits or direct financial replacements within 7-10 business days. Return logistics and secure courier arrangements for verified warehouse errors or shipment discrepancies will be fully managed and covered by HerbalHeal.